Undamaged and unaltered jewelry may be returned within 30 days of the purchase date for a full refund or exchange (not just a store credit).
Custom Design Jewelry:
Custom designed jewelry is not returnable.
Bullion or precious metals are not returnable but can be sold back to Medlars Jewel Masters at the current live market rate.
Gift cards are not returnable.
If within 90 days of your loose diamond purchase, you find a diamond with the same specifications, graded by the same gemological laboratory, at a lower price in the United States, Medlars Jewel Masters will match it and give you 10% of the difference.
Bring in the competitors actual diamond with certification and sales receipt. This offer applies to our G.I.A. and A.G.S. certified diamonds only. A competitor’s diamond certification must be from the same laboratory. The competing diamond must the following matching characteristics: Shape, weight, color, clarity, diameter, cut grade and fluorescence (if any). Sales taxes are not included in the cost comparison.